Contact Us
What’s your query about?
Orders, Delivery & Payment
Cancellations
Refunds & Returns
My Bewakoof® Wallet
My Account
Offers and Combo
TriBe Membership
Frequently asked questions
How do i Check the status of my order
You can check the status of your order by clicking Track Order on the Bewakoof® page post account login.
Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
Again, once we dispatch your shipment, you will be notified via SMS.
Your tracking link may take up to 24 hours from shipping date to get activated.
In case of any unusual event which delays your order, you will receive an update from us.
More queries related to
Orders
My order is not yet packed/shipped
How do I know if my order was successfully placed?
Once your order is placed you will be directed to the order confirmation page.
You can find details of your order on App/Web under track order/My Orders.
E-mail confirmation is sent to your registered e-mail id.
SMS confirmation sent to your registered mobile number.
What are the charges that will apply on my order?
For orders with prices less than Rs 399, we levy a delivery fee of Rs 30.
However, if you are a TriBe member then there is no delivery fee charged to you.
The price of the products you see is inclusive of taxes.
Why can't I see the COD option?
For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.
Moreover, COD can't be availed in below mentioned cases as well:
1) If you have applied coupons on the cart that are only applicable on Prepaid orders or have added TriBe membership to your cart.You may, however, opt for any other mode of payment such as Debit Card, Credit Card, or using an Online Wallet..
2) If a user has canceled/returned/rto multiple orders repetitively we have put in guard rules to stop them from using COD as an option.
3) Also, a customer is not allowed to have more than 2 COD orders in process i.e. if you have placed 2 orders in COD and its yet to be delivered you can still place an order but now it should be prepaid or Other payment options can be used in such a case to place an order.
I am unable to add products to my Bag.
Kindly check if all the products that you want to add to Cart are in stock. Please clear cache, cookies and update the app.
If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 hours.
Delivery
My order is shipped but not yet delivered.
Once your order is placed you will be directed to the order confirmation page.
You can find details of your order on App/Web under track order/My Orders.
E-mail confirmation is sent to your registered e-mail id.
SMS confirmation sent to your registered mobile number.
I have not received an order confirmation.
If you can see your order has been placed on the
dont worry, you will receive a confirmation e-mail and SMS soon.
Please check your spam folder as well.
My order status reads delivered, but I have not yet received it.
Your order may have been received by someone else on your behalf.
If your address is a residential address please check with your neighbour/security guard.
If your address is non-residential then please check with the reception team.
If you think that isn't the case, please reach out to us via registered email id along with the order details.
I want to change my delivery address.
We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.
I want to change the phone number for the order.
To change the phone number for the order either access our chatbot or write to us at care@bewakoof.com from your registered email id along with updated phone number and order details.
The order I have received is not what I had expected.
We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:
I wasn't available at the time of delivery, but I want my order. What do I do?
Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.
Payment
I tried to make a transaction, but it failed. What do I do
If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.
Meanwhile, please wait a while and try again, preferably using a different payment method.
These are the payment methods we accept:
• Debit Card
• Credit Card
• Net banking
• Leading e-wallets
My transaction failed but an amount was deducted from my Bewakoof® wallet. What do I do?
If your wallet amount has been deducted the same will be credited back in your Bewakoof® wallet within a couple of hours
I have Loyalty money in my Bewakoof® Wallet. Can I transfer it to my bank account?
No. The Bewakoof® credit earned through promotional campaigns is associated with your Bewakoof® account only, and cannot be en-cashed or transferred to other accounts.
Can I pay using an international card?
We currently do not accept payment via international cards.
I have self-shipped. How do I get the refund?
If you have self-shipped the product already, please email us the screenshot of the courier receipt along with the order id number.
Our customer care executive will work on your query. We will get back to you in the next 24 hours.
Will Bewakoof.com Employee ask for my Confidential Information?
Bewakoof.com employees will never ask for your credentials like Bewakoof® password, OTP, Credit/Debit card expiry and CVV or any other confidential information except for your name, address, e-mail id and mobile number.
What is the COD limit?
Bewakoof® reserves the right to determine the COD limit for every customer and/or order. The COD limit for an order is Rs 5000. Moreover, COD orders are limited to 10 products per order.
How does the COD (Cash on Delivery) payment option work?
Bewakoof's Cash on Delivery option allows you to pay order value at the time of delivery for all orders with a maximum value of Rs. 5000. To pay for any order using the Cash on Delivery (COD) mode of payment, please select the Cash On Delivery option on the payment page. The cash on Delivery option is available only in selected pincodes/on selected products.
What are COD (Cash on Delivery) charges?
COD charges are levied on orders placed on COD mode for all customers of Bewakoof®. COD charge of Rs 30 per product is levied on the order. The charges will reflect in the order invoice. Bewakoof® reserves the right to determine the COD charges.
How can I get a refund of the COD charges?
COD charges are non-refundable however the same can be refunded only in the case of Bewakoof® attributed concerns. The COD charges will be refunded in the Bewakoof® wallet, if applicable.
Frequently asked questions
Can i cancel my order?
Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.
How do I cancel my order which is already in progress?
Can I cancel my Cancellation Request ?
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
Cancellation Policy
You can cancel the orders that are in Order confirmation stage.
Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.
Refunds for orders paid through Bewakoof® wallet will be refunded within an hour of cancelation.
Frequently asked questions
How do I return my product?
You can return an order by clicking Return on the My Orders page.
* We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
* Few other products like wearables, notebooks etc are also non returnable.
We will arrange a pick-up within 2-3 days of your request.
There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
How will I get my refund?
Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines, post initiation:
- Wallet refund will get credited within a few minutes.
- NEFT refund will take 3 to 5 working days.
- Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
Which products are not eligible for return?
- Products sold in Flash sale.
- Products where there might be hygiene concerns:-Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, perfumes & Notebooks.
Please, refer to the Product Description page to see if a product is eligible for return or not.
I wish exchange my product
You can exchange most of your orders within 15 days of order delivery, please refer to the product description page for more details.
Exchange can be processed only for size-related concerns and bewakoof® owned products.
You may request an exchange for an order only once.
You may return the exchanged product if required.
The item to be exchanged will be picked up at the time of delivery of exchange order.
All items to be exchanged must be in original condition, with tags and packaging intact.
Return and Refund Policy
Return:-
You can initiate a return retun request within 15 days of delivery/as per the product description details.
There are certain items which are not returnable:
Refund:-
Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 - 10 working days.
For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.
Self ship Policy
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.
Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.
The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
More queries related to
Returns
I am unable to see a return button on the My Orders page.
If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page.
* We accept returns within 15 days of order delivery, please refer to the product description for more details.
Please note we don't accept returns for the following cases:
- Products where there might be hygiene concerns: Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield , cosmetic products, perfumes & Notebooks.
- Products sold in a flash sale.
I placed a return request. When will my product be picked up?
Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us.
How do I self-ship my order?
You can self-ship your product through any courier service, to the address below. Please go to the My Orders page and initiate a return on the order page to get more details.
Important Note:
- Please mention in bold the order ID of each of the shipments in the return package on the cover.
- Please write the phrase 'SELF SHIP' on the cover of the package.
Courier charge refund:
We will refund your Bewakoof® wallet according to the following:
- Rs.100/- for shipment weighing upto 500gm courier charges will be refunded.
- For every next 500gm slab, an additional amount of Rs.100/- courier charges will be refunded.
My product has not yet been picked up.
Refunds
My product has been picked up, but I have not been refunded yet.
Once the order has been picked up, the refund will be processed to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines:
- Wallet refund will get credited within few minutes.
- NEFT refund process will take 3 to 5 working days.
- Payment Gateway refund process takes 7 to 10 working days excluding Saturdays/Sundays and Bank Holidays.
If it has been longer, please reach out to us below, and we will investigate.
I self-shipped my order. How do I get the refund for my courier charge?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.
Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.
The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
Frequently asked questions
I am unable to use my promotional coupon/code.
Since some of our products are already discounted, promotional coupons and codes will not be applicable on already discounted products. You can use them to purchase any non discounted product.
I am unable to use my wallet amount.
Bewakoof® wallet balance can be used to make purchases across the platform for all products. However, your minimum cart value needs to be INR 299 to use the Bewakoof Credits from your wallet's balance. Also, the promotional wallet amount cannot be used along with the COD option
I have not received my cashback yet.
Cashback will be credited to your account after the successful delivery of all items (subjected to offer Terms & Conditions).
How do I use my Bewakoof® wallet?
Your Bewakoof® Wallet enables you to get a quicker checkout on our site and app. Your Bewakoof® Wallet is made up of Bewakoof® Credits.
To use your Bewakoof® wallet, please select Pay by Bewakoof® Wallet as the mode of payment on the cart page while placing your order.
The corresponding amount will be deducted from your Wallet balance.
In case the total amount exceeds Bewakoof® Wallet balance, you can pay the remaining amount using any other payment option.
*You can use your bewakoof® credits on all products.
My transaction failed but an amount was deducted from my Bewakoof® wallet. What do I do?
If your wallet amount has been deducted the same will be credited back in your Bewakoof® wallet within a couple of hours
More Queries Related to my Bewakoof® wallet
Is there any expiry date for my Bewakoof® wallet balance?
Yes. Wallet balance is subject to expiry. To see the expiry date, visit your Bewakoof® wallet.
Please refer expiry date of balance in Bewakoof® wallet section post login to your account.
I am unable to see my wallet balance.
If you were trying to place an order using your wallet amount which got failed in such cases wallet amount gets blocked for some time. Please check your wallet balance after couple of hours.
Is there any redemption limit on my Bewakoof® wallet
Yes, there is a redemption limit on your Bewakoof® wallet. You can use your Bewakoof® Wallet to pay upto 50% of your total order value. Please note that this 30% is inclusive of both, your Bewakoof® Credits as well as Bewakoof® Money in your Bewakoof® Wallet.
Can I club my Bewakoof® wallet amount with another mode of payment?
Yes, your Bewakoof® wallet amount can be clubbed with different modes of payment.
Is my Bewakoof® wallet balance transferrable?
Why was my cashback deducted from my Bewakoof® Wallet after I returned my order?
As per company policy, a request for return the order involves reversing the transaction from our side.
To this end, we refund the amount paid for your order and reverse the cashback extended during order placement.
My transaction failed but an amount was deducted from my Bewakoof®wallet. What do I do?
If your wallet amount has been deducted the same will be credited back in your Bewakoof® wallet within a couple of hours
Does bewakoof® credits have an expiry date?
Yes. Bewakoof® Credits is subject to expiry. To see the expiry date, visit your Bewakoof® wallet on our site on our app.
Frequently asked questions
I would like to unsubscribe from Bewakoof® promotional SMS and emails.
We’re sorry to see you go. Please write to us here, and our customer care executive will help you resolve this.
I want to delete my Bewakoof® account.
Please write to us here, and our customer care executive will help you resolve this.
I want to change my phone number
Go to My profile and click on Change Mobile number (You can find this option below the phone number field). Click on GET OTP and an OTP will be sent to you registered email id. Submit the OTP and your phone number will be updated.
By this mode, the phone number will be updated only in your profile and not on existing orders.
Frequently asked questions
What are combo offers?
Combo offers are the special offers on selected merchandise that provide you the best deal on meeting the combo conditions. For example: under the Buy 2 Get 1 offer you would get the third item free on buying two from the applicable selection (You will have to select three products from the applicable merchandise to enjoy the offer). Similarly, under the Buy 2 for 599 offer the user can get any two items from the defined catalog at the combo price irrespective of the individual product prices.
Can I avail these combo offers on all the products?
No, these offers will be applicable on the selected list of products from the defined catalog. You can find the products on which the offer is applicable with the respective offer tag on them.
Can I buy other products along with these combo offers?
Yes, you can buy other products along with the combo offers. However, those products, if not a part of the offer, will be treated as separate items and not a part of the combo offer.
Can I avail multiple combo offers together?
Yes, you can add multiple combo offers to the cart. They will be treated as separate combo-offers individually.
Is the combo-offer applicable if I cancel one product from the combo-offer?
No, the combo offer will not be applicable if you cancel any one product from the offer. Cancellation of a single product will lead to cancellation of all the products under the combo.
Does cancelling one product from one combo offer affect my other orders?
No, cancellation of one product from a combo offer cancels only products under that particular combo offer. Rest of your orders including the other combo offers remain unaffected.
Do I have to apply a separate coupon to avail these combo offers?
No, you don't have to apply any coupon to avail these combo offers. As long as you are adding the required number of valid products for a particular combo-offer, your combo-offer will get auto-applied on the cart.
Can I apply another coupon on the combo offers?
No, you cannot apply coupons on the combo offers. You can apply coupons on orders with combo offers only if your cart contains products other than the products related to the combo offers.
Frequently asked questions
How do I become a TriBe member?
Joining the TriBe is simple. Follow the link given below and simply add your TriBe membership plan to your cart. Proceed to make your payment online. Your TriBe membership will be activated once your payment is successful. You will receive a welcome email confirming your membership.
Join the Tribe
What are the benefits of the TriBe Membership?
Our TriBe enjoys some truly amazing benefits. Refer to this link for more details.
Can I upgrade my TriBe Membership plan?
Currently we do not have an upgrade option but you can simply renew your TriBe membership for a longer term at the time of renewal.
Can I cancel my TriBe membership?
Since we do not refund the membership fees and the TriBe membership does not auto-renew, we do not currently support the cancellation of the membership. Your membership will automatically end after the date of expiry. To check the validity of your membership visit the TriBe Membership page, post login via registered email id.
Can I Return my Tribe products?
You can still return your products like all our other customers. Becoming a member only adds the amazing membership benefits to your account.
Can I use Bewakoof® Credits?
Bewakoof® credits can be redeemed on all availaible products, where the order value should be more than Rs.299.
How do I get the TriBe member prices on products?
Once you are a TriBe member the special pricing is automatically applied to your bag. Please ensure that you are logged in from the registered email id.
Can I use COD as a TriBe member?
Yes, you can use COD to purchase your favourite products unless otherwise indicated.
Please note that while purchasing the TriBe membership itself you will need to make your payment online and COD will not be applicable on that particular order.
Can I use other promo codes with my TriBe membership?
Our team will communicate special promo codes for members as and when they are available.
Will my TriBe membership auto renew?
No, currently we do not have an auto renew option for our TriBe memberships.
Do I need to save my card details with Bewakoof® to become a TriBe member?
No, you need not have to save your card details with us to become a TriBe member. However, please note that you will have to pay online while purchasing the TriBe membership itself. Subsequent orders can be paid online or as COD.
Do TriBe members have to pay Delivery Fee?
No, the TriBe members do not have to pay any Delivery fee on any order.
Bewakoof Brands Pvt. Ltd.
WeWorks Chromium,
3rd Floor, B114-116,
Next to L&T Flyover, Jogeshwari Vikhroli Link Road,
Andheri (East) Mumbai, Maharashtra, 400076
You can reach us at care@bewakoof.com with all queries. We do not have a Bewakoof customer care number.
